Preguntas de entrevista para Customer Success Manager
Tu cometido como customer success manager es el de utilizar tus habilidades como experto del servicio de atención al cliente para retener y aumentar los clientes de la empresa. Las empresas buscan candidatos que puedan hablar del valor de sus productos y también que puedan entender las necesidades de sus clientes. En una entrevista, te harán preguntas sobre situaciones concretas para evaluar tu capacidad para persuadir a los clientes y volver a captar a los que ya no lo son. Un customer success manager suele tener que trabajar bajo presión, así que prepárate para explicar cómo vas a destacar en un entorno de trabajo de este tipo.
Preguntas de entrevista más frecuentes para customer success manager y cómo responderlas
Estas son las tres preguntas de entrevista más comunes para el puesto de customer success manager y cómo responderlas:
Pregunta n.º 1: ¿Puedes contarnos cómo identificas oportunidades para innovar y resolver problemas?
Respuesta recomendada: Es importante mostrar que sabes responder de forma reflexiva a los problemas a medida que van surgiendo y, al mismo tiempo, anticiparte a las necesidades de los clientes antes de que se produzcan. Trata de demostrar tus aptitudes mediante ejemplos de cómo te adelantarías a los futuros problemas de clientes y luego crearías soluciones innovadoras para dichos problemas que, en última instancia, fortalecerían la relación con el cliente.
Pregunta n.º 2: ¿Cómo fortalecerías la relación con el cliente para asegurarte su fidelidad?
Respuesta recomendada: Para ser un auténtico ejemplo de customer success manager, debes ser capaz de describir los procesos específicos y las estrategias de comunicación que has empleado para fortalecer y mantener relaciones duraderas con los clientes.
Pregunta n.º 3: En el caso de que se te pida realizar varias tareas simultáneamente, ¿cómo las priorizarías?
Respuesta recomendada: Esta pregunta abierta se utiliza para determinar tu capacidad de organizar tu tiempo en función de la importancia de las tareas. Aprovecha esta oportunidad para explicar cómo llevas a cabo las tareas en función de los plazos o del nivel de dificultad, siendo a la vez flexible y cambiando tus prioridades o tu rutina sobre la marcha, maximizando tu gestión del tiempo y la productividad.
Principales preguntas de entrevista
Are you willing to work 7 days a week in some weeks?
5 respuestas↳
Possibly.
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Yes sir, I am ready to work 7days every week
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I can do 8hours work daily.
What is your leadership style?
5 respuestas↳
One approach doesn't fit all scenarios, so better you develop wide set of styles as per scenario needs. In other words, be a transformational (aka Agile) leader Menos
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As a leader, it’s important to be approachable and knowledgeable in your field. Understanding the work and communication styles of your employees is crucial, as you’ll need to assist your employees daily in a manner that is effective and efficient for their own unique learning style. My door is always open for my team members who request guidance, and as an effective leader, I should always be able to provide guidance and feedback that feels understood to them and their needs. Menos
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It's important to learn the organization's culture and get to know the employees to determine and apply the best approach. Ultimately, we want to take the best of the culture, expand on it, utilizing employees' strengths before making, or suggesting any major changes. Menos
Standard interview questions inline with what you would expect for the CSM role, customer interaction - etc. Logic Test was fairly straight forward, applied mathematics - high school stuff.
4 respuestas↳
Are you native Japanese? or foreigner?may be they hope native japanese speakers. Menos
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Not Japanese but have lived here for 20 years, so linguistically native. But you are right that CEO locally would seem to prefer Japanese Nationals. This is fine, would have been nice to know earlier. FYI I also had a Japanese test which consisted of translating a Nikkei Shinbun article and commenting which I passed. Menos
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Hello, The feedback from our Japan CEO for you was indeed that you seemed "laid back", meaning less engaged and driven than he was expecting. This has nothing to do with age or nationality. We are a global company and we hire all nationalities and all ages, as we grow worldwide. Thank you, Menos
What am I looking for in a company?
3 respuestas↳
I was looking for growth opportunities, teamwork, and a positive atmosphere.
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A small company that is agile and innovative.
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A company that is growing based on changes in the industry, forward thinking, and one that invests in its employees. Of course, ethical standards, are a given. Menos
Larry is taller than Sue. Sue is taller than Harry. Harry is the tallest, true or false?
3 respuestas↳
False
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A bit frustrating since they don't know you and will make an assessment based on how you score. I don't think a test can say anything about you except that you are either good or bad at testing. The real world works differently. But I guess it is where we're heading. If you haven't seen Gattaca, the movie, you should - I'm sure in the very near future your ability to do a job will be based on your DNA profile. Menos
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True
Do you know why I am interviewing with you? Normally I don't interview for your role.
3 respuestas↳
I think that's very valuable to understand candidates
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I think that's very valuable to understand candidates
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"I am not sure, I wasn't given much detail about this particular interview."
Puzzle and Pattern Questions; Grade-Level Math; Random Vocabulary
3 respuestas↳
0 ▼ If you need help passing the CCAT (hardest part of the process in my opinon) I passed it by studying ruthlessly. I found this site that has the same CCAT as crossovers and just took that a bunch of times. crossoverccat[DOT]com I recommend this for anyone that has the proctored CCAT coming up. The salary is $15 / hr which is really good in my country. 40 hours a week min/max. Menos
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I actually prepared with the same resource as the guy above me, that site has litterally the same questions Menos
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If you need help passing the CCAT (hardest part of the process in my opinion) I passed it by studying ruthlessly. I found this site that has EXACTLY the SAME CCAT as crossovers and just took that a bunch of times. CROSSOVERCCAT(dot)COM I recommend this for anyone that has the proctored CCAT coming up. It is the SAME test as CROSSOVER for WORK I woulden’t have been able to pass without it! Menos
How would you handle a difficult customer?
2 respuestas↳
Make sure that you listen to their concern, which is half the battle in determining the solution. As long as the customer feels that they have been heard, they would be more open to resolving it and accepting the solution. Menos
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Yes, I will show all my career experience over here.
Why do you want to work at Microsoft?
2 respuestas↳
-diversity and inclusion -accessibility -corporate social responsibility -culture Menos
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Hello, as an MS employee I have created an interview prep guide for Microsoft interviews, based on my and my colleagues' recent interview experiences. The guide has questions you should expect along with our answers that got us into Microsoft. You can find it here: interviewjoy.com/services/interview-process-details/microsoft-program-product-manager-interview-questions-answers-details-ms/ (please do not forget to also look at the reviews at the bottom of that page). Thanks and good luck! Ryan Menos
