Preguntas de entrevista para Customer Success Director
386
Preguntas de entrevista para el puesto de Customer Success Director compartidas por los candidatosPrincipales preguntas de entrevista
Conversation with the recruiting team was largely a sales pitch for the company, otherwise mostly basic questions about my experience were covered such as team size, customer lifecycle, leadership style, and revenue responsibility. Upon reading the news of the company's abrupt shutdown earlier this month it's no surprise that my questions about fundraising, burn, revenue retention, and growth were deflected.
1 respuestas↳
After pleasantries, the interviewer seemed hesitant to take the lead or perhaps preferred a casual conversation so I proceeded to ask questions that are important for my diligence on the company to understand current gaps and areas of opportunity. As we neared the 30 minute mark I again asked if there was anything else that this person wanted to discuss or ask then was prompted with a broad question about my management experience that to answer appropriately took us 10 minutes beyond the scheduled time after follow up questions. Menos
Could you provide an example of creating and implementing a new process from your past.
1 respuestas↳
I provided an example of how I created and implemented a brand new onboarding process for an Account Management team I ran. Menos
Which of these three areas do you have the most experience in: sales account/relationship management, technical, or customer adoption?
1 respuestas↳
Beware of this, it's a classic trap question. I have more than 10 years of experience sales account/relationship management, and nearly 20 years of experience in both technical sales and customer success, however the recruiter stopped me after this question and said Checkr's product is not technical at all and therefore adoption of their product is relatively easy, then indicated I wasn't a good fit for the role and concluded the interview. For a Director of Customer Success role, to hear that experience understanding and driving customer adoption wasn't a focus of their, indicates a poor understanding of what Customer Success is about. Menos
Q: What was your role post sales with customers?
1 respuestas↳
Their current strategy is to have customer success play more of an ongoing role in engaging customer in future projects that would use their programming platform. Customer success to Mendix is a strategic account manager / consultant role. Menos
Tell me about your background. Why did you leave your previous role.
1 respuestas↳
The interview was 30 minutes in length. My experience was exactly what the job post was looking for and more. But I talked for 25 out of those 30 minutes to avoid awkward silences. Menos
How would you approach <insert business challenge>?
1 respuestas↳
Listen, learn, take note. The company has done amazing to get it to where it is today, but what got you here won't get you to where you want to be tomorrow. Standardize, streamline, and automate. Let the people, who have been doing good things, let go of their tasks so they can pick up better and greater things. Menos
Give us example(s) of difficult customer and how you turned them in your favor
1 respuestas↳
How did you answer this question? (Optional)
What was my first job?
1 respuestas↳
I let them know my first job and how it was relevant to the job I was applying for Menos