El proceso duró más de 1 semana. Acudí a una entrevista en Xerox (Montego Bay) en mar 2015
Entrevista
It was very detailed and thorough. Sample calls to listen. Thick papers to fill out . Lots of people there with th same interview time so don't expect to get in at the time you're given.
Solicité el puesto a través de un captador. El proceso duró 1 semana. Acudí a una entrevista en Xerox (Henderson, NC)
Entrevista
Took a skills assessment listening to different audio clips and had to answer questions regarding the different scenarios. Also had to do two typing tests. Then I did the interview. She was very nice and the interview went smoothly.
Preguntas de entrevista [1]
Pregunta 1
Name one situation where you had to deal with a unsatisfied customer and how did you resolve it?
Envié una solicitud electrónica. El proceso duró 1 día. Acudí a una entrevista en Xerox (Castleton, IN) en sept 2016
Entrevista
The interview process was the most professional aspect about this company. Maria and Tess in recruiting are great. My experience with them is part of what made me want to work here. This company needs more people like actually working the call center and not just hidden away in HR.
Envié una solicitud electrónica. El proceso duró 2 días. Acudí a una entrevista en Xerox (Indianapolis, IN) en may 2016
Entrevista
I received a form email from them confirming our appointment, and it specifically stated to be prepared to be given an offer on the spot.
There was no initial phone interview, it was only the recruiter and I in her office for the interview, and I didn't speak with anyone else.
When you go in, they will set you up for a 20 question test on phone support techniques and 2 typing tests. Once the interview begins, they tell you about the client you'll support and ask a few broad customer service questions. They give you the opportunity to ask questions, as well. You'll talk about shift availability and confirm the pay rate, and schedule a training class to begin.
