Preguntas de entrevista para Customer Service Manager en Walmart | Glassdoor.es

Preguntas de entrevista para Customer Service Manager en Walmart

Entrevistas en Walmart

74 Opiniones sobre entrevistas

Experiencia

Experiencia
58%
23%
19%

Entrevista conseguida

Entrevista conseguida
56%
35%
6%
3

Dificultad

2,3
Normal

Dificultad

Difícil
Normal
Fácil

 

Entrevista para Customer Service Manager

Empleado anónimo
Oferta aceptada
Entrevista normal

Solicitud

Solicité el puesto a través de la recomendación de un empleado. El proceso duró 2 días. Acudí a una entrevista en Walmart en agosto de 2012.

Entrevista

If selected, you will receive a phone call from the Personnel manager to come in for an interview. When interviewing, you sit with two hourly associates that ask a series of questions having to do with the retail work environment. If you get passed through that interview, you follow up with an interview with the salaried manager who asks very similar questions to the preliminary ones. If selected through that interview, you get sent for a drug test either that day or following days and a background check.

Preguntas de entrevista

  • Tell us about a time when you went above and beyond the call of duty to accomplish a task.   Respuesta Pregunta

Otras opiniones sobre la entrevista de Walmart

  1. Útil (15)  

    Entrevista para Customer Service Manager

    Empleado anónimo
    Oferta aceptada

    Entrevista

    I worked at Walmart as a cashier for two years when I got considered to be a Customer Service Manager. I had one to one interview with the store manager and the questions were mostly behavioral.

    Preguntas de entrevista

    • Tell me about a time when you had an angry customer and how you handled the situation?   1 respuesta

  2.  

    Entrevista para Customer Service Manager

    Empleado anónimo en Plano, TX (Estados Unidos)
    Oferta aceptada
    Experiencia positiva
    Entrevista fácil

    Solicitud

    Envié una solicitud electrónica. El proceso duró 1 día. Acudí a una entrevista en Walmart (Plano, TX (Estados Unidos)) en noviembre de 2012.

    Entrevista

    when i interview a person for an interview i look for confidence within and how well they know this position they applied for. Because in order to apply for a position you have to do your home work and research on it so if i do throw any curve balls during the interview you will be intelectualy prepared.

    Preguntas de entrevista

    • there shouldnt be a difficult question or unexpected one if you know what your going in there for. meaning know your desired position as if you've worked it before.   Respuesta Pregunta

    Negociación

    very understanding and easing going. i was specific my position and how i wanted to work it and made sure i knew thee proper procedures.

  3.  

    Entrevista para Customer Service Manager

    Empleado anónimo en Auburn, NY (Estados Unidos)
    Oferta aceptada
    Experiencia negativa
    Entrevista fácil

    Solicitud

    Envié una solicitud electrónica. El proceso duró 5 días. Acudí a una entrevista en Walmart (Auburn, NY (Estados Unidos)) en septiembre de 2011.

    Entrevista

    The hiring process is very straight forward. You get called in to do an interview (scripted) with an hourly supervisor. If they think you're cut out for the job you'll receive a second interview (also scripted) from a member of management the same day. The company has written scripts for all questions, however, they are long and confusing. They're generally simple questions that have been drawn out; such as: give a time when you were assigned a difficult task, give a time when you went above and beyond your job duties, give a time when you effectively communicated important information. You'll be given a job offer on the spot if they think you're suited for the job.

    Preguntas de entrevista

    • The interviewer may deviate from the script even though it is highly discouraged. When I did interviews I got to know the person I was interviewing a little better than the script, to get a feel for their work ethic and goals. Not everyone is an orator so I tried to keep it informal.   Respuesta Pregunta

    Negociación

    There is no negotiation with Walmart.


  4.  

    Entrevista para Customer Service Manager

    Empleado anónimo
    Oferta aceptada
    Experiencia positiva
    Entrevista normal

    Solicitud

    Solicité el puesto en persona. El proceso duró Más de 4 semanas. Acudí a una entrevista en Walmart en septiembre de 2010.

    Entrevista

    I got promoted from cashier to csm position in less than a month of being there. I had to go through an interview again, because it was a higher pay. The interview involved zs of front end and an assistant as well as myself. with 5 questions

    Preguntas de entrevista


  5. Útil (1)  

    Entrevista para Customer Service Manager

    Empleado anónimo
    Oferta aceptada

    Solicitud

    Envié una solicitud electrónica. El proceso duró 3 días. Acudí a una entrevista en Walmart.

    Entrevista

    Typical interiew, will ask a question and they want you to pull from a specific reference. Not horribly difficult, just make stuff up if you have to the people who interview you aren't going to care unfortunately.

    Negociación

    No negotiation


  6.  

    Entrevista para Customer Service Manager

    Empleado anónimo en North Chicago, IL (Estados Unidos)
    Oferta aceptada
    Experiencia negativa
    Entrevista fácil

    Solicitud

    Envié una solicitud electrónica. El proceso duró 3 semanas. Acudí a una entrevista en Walmart (North Chicago, IL (Estados Unidos)).

    Entrevista

    Walt in hallway in front of bathrooms for about an hour, have first interview with one manager, wait 3 more hours or come back another day, take a drug test at off site clinic within 8 hours, wait about 2 weeks to be called back for low paying job.

    Negociación

    Take it or leave it


  7. Útil (1)  

    Entrevista para Customer Service Manager

    Empleado anónimo en Millbrook, AL (Estados Unidos)
    Oferta aceptada
    Experiencia positiva
    Entrevista normal

    Solicitud

    Envié una solicitud electrónica. Acudí a una entrevista en Walmart (Millbrook, AL (Estados Unidos)) en julio de 2013.

    Entrevista

    Hiring off course is a process, as should be any place of business. There is a background check and Drug Screen process. I started out in Sporting Goods...so I had to undergo a second background process ( a more in-depth process) because of the sale of firearms and privacy info that goes along with that position.

    Preguntas de entrevista

    • The most difficult or unexpected question is when a customer ask where an item maybe located in the store and you have no idea what or where this merchandise could be. I never tell a customer I dont know, I usually find it for them in a timely manner. I love my job !!!   Respuesta Pregunta

    Negociación

    Take it !!! and run with it... easy advancement opportunity..I made it into management in 3 months... Believe me it was easy...I worked my butt off...but, its possible

  8.  

    Entrevista para Customer Service Manager

    Empleado anónimo
    Oferta aceptada
    Experiencia neutra
    Entrevista fácil

    Solicitud

    Solicité el puesto en persona. El proceso duró una semana. Acudí a una entrevista en Walmart.

    Entrevista

    Meet with a panel of upper management who asked me five questions. The interview was very simple and took only a few minutes. I interviewed within the company and so they all knew me previously. They were personable and made it a non threading or intimidating process

    Preguntas de entrevista

    • Name a time when you had to go out of your way to resolve a conflict. What was the situation and how did you handle it   Respuesta Pregunta

    Negociación

    No negotiation


  9. Útil (1)  

    Entrevista para Customer Service Manager

    Empleado anónimo
    Oferta aceptada
    Experiencia positiva
    Entrevista fácil

    Solicitud

    Solicité el puesto en persona. El proceso duró 1 día. Acudí a una entrevista en Walmart.

    Entrevista

    I was a in store hire so they gave me a easier interview but they ask a lot of similar questions as they do when they first hire you in the first place. You just need to be confident and answer the questions in the most confident way as possible. You will get interviewed by an assistant and a hourly supervisor.

    Preguntas de entrevista

    Negociación

    Not negotiable


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