Having lots of experience in the restaurant industry as well as retail and customer service, I felt like working for Toast could be a great opportunity to switch out of managing restaurants. It’s a newer company which I was already familiar with, and very familiar with its biggest competitor. The initial recruiter who set up my first over the phone was great. Called on time, we spoke for awhile. She said she’d email me more information about Toast Inc, so I could be prepared for my next interview, and set up a phone interview with the Toast District Manager in my Sacramento area for two days later at noon. I never received information as promised, but received a call from the recruiter the morning of my second interview -3 hrs before it was scheduled. I missed said call because I was saying goodbye to my son at daycare (and not anticipating the call at that time). The recruiter left a vm apologizing for not emailing the information and to call her back. I called her back and with no answer, left a vm. Didn’t receive a call back, however I was sent a PI test to take from the recruiter VIA email. It was completed within minutes as I’ve used this before in my own hiring process in recruiting for the restaurants I managed. From this point on I was never contacted again. The recruiter didn’t acknowledge my vm and call back, nor did I receive an email reguarding the PI test. The frustrating part was I was prepared for a phone call at noon from the Toast DM, and set up morning daycare for my son to have my house quiet (which isn’t exactly difficult, but extra days cost me). I never received this call, nor any other form of communication. I’ve been in multiple positions where I’ve had to hire/recruit employees, and would never set up a phone call and never contact the person AT ALL. Seems disorganized. No sure if this is the responsibility of the DM or if the recruiter didn’t notify her of the interview (however on the phone she said she was sending it to the DMs calendar, perhaps on Outlook or something).

Extremely tedious. Made it to the final interview and the person who would have been my boss was extremely robotic and had zero hospitality experience. It was so incredibly off putting and surprising that it completely threw me off my game.