Tell me of a time you satisfied a previously dissatisfied customer?

Yas

I treat them with respect as with everyone. I listen carefully to lean about their complaint. Then I give them a resolution appropriate to the situation, and ask them if it’s fair or better than fair. Complaints are an opportunity to shine brightly for my company..

It was a cab business and was not pleased with the route I chose to take him to his destination

Wanted to place an order in this spare parts auto shop but they were out of stock yet previously he had been told we were fully stocked

Tell me of a Time you satisfied a previously dissatisfied customer

Remain calm. When a customer starts yelling or being otherwise rude, there is nothing to be gained by responding in a similar manner. ... Don't take it personally. ... Use your best listening skills. ... Actively sympathize. ... Apologize gracefully. ... Find a solution. ...

Yes sir

Yas

G bilkul