I applied here my 1st day being back in the area. The next morning I received an email asking me to complete the assessment. While doing the assessment I received two phone calls from Teletech. The first was from a nice lady with an accent asking me to call her back so we could do a phone interview. The second was from another nice lady named Kerri (who actually works at the Springfield location) asking me to call her back if I was still interested in the job. I also got an email from Kerri during the application process telling me if I didn't contact her within two days that I would no longer be considered for the position. Again, I was in the middle of this timed assessment so I mentally noted everything and decided to call them back when I was finished. The assessment itself was relatively easy and exactly something I would expect from a call center. There was a personality segment, a computer skills segment, and then a part that actually included a phone call simulation. I also believe there was a short math section as well. As soon as I was done with the assessment I decided to call Kerri back. I let her know who I was and that yes I was definitely interested in the position. She invited me down to the site to meet that day. When I walked in I sat in the lobby chairs as instructed to do over the phone and proceeded to wait to be called for what I assumed was an interview. There was one other girl already waiting there as well. Soon a guy wearing glasses and a plaid shirt came over. He seemed very hipsterish and I soon found out his name was Phillip. Phillip told me to wait here for a just a few minutes while we waited for a few more people to show up. Once they did he explained we were all going to go into these little rooms and get on the computer so he could verify our applications were complete. Of course I had thoroughly checked my application and it was complete so once he verified this he went to a different website and helped me print out a drug screen form. He told me that they're supposed to give you 48 hours to do the drug test but that today was the last day to fill up a roster for the new class so if I wanted to be apart of that class then I needed to go today. Then he handed me my forms and directed me back to the lobby to wait for the others so that we could do our "Offer" together. At this point I pretty much knew that I had the job and there would be absolutely no formal interview. I waited about 8ish minutes for the other applicants to complete everything and as soon as the five of us were done Phillip directed us to a little conference room. A few moments after we sat down he passed out the "offer letters" and he said, "Now I'm not going to say the hourly wage out loud because we have two different projects here but I will tell you that the hourly wage is based on your qualifications and experience, and that it's all the same." This pissed me off for some reason. I mean I knew it was a call center and that of course hourly starts the same for everything and everyone but don't throw in there that it's based on qualifications and experience when it's obviously not especially when I know my skills are worth a lot more than what you are willing to pay. So then he started explaining the difference between USAA and Bestbuy which were the two projects they were hiring for. They put me on USAA. He explained training was Monday-Friday 6am to 3pm, so be ready to have that schedule for your first five weeks of working here. Then he collected two forms of id to copy. Before we left he gave us all cheap water bottles and then enticed us to come back for training to get our "fancy" coffee mugs. After I left I went straight over to take my drug test. The staff at the clinic was extremely frustrated with Teletech because I guess they had been sending people over non stop all day. (I guess that goes to show you how desperate they are to hire people). The next day I received another call from Phillip asking me to come in and choose my schedule for after training. When I got there Phillip didn't even remember who I was! He asked if I was there do my offer. As soon as I told him my name though he remembered me and even where I was from. To his credit though it must be hard trying to hire so many people all at once. To my horror I discovered that they only had split days off!! Phillip assured me that two days off together do come up in shift bids so it would only be temporary but that has yet to be determined.