Solicité el puesto a través de la recomendación de un empleado. El proceso duró 3 semanas. Acudí a una entrevista en SurveyMonkey (Ottawa, ON) en dic 2018
Entrevista
Three rounds, including one recruiter call. First two were high level, on-site was in depth. Lots of focus on process, customer engagement, relationship with accounts, and so on. Perspectives and ideas about customer success broadly. Presented some scenario and how you would address them.
Preguntas de entrevista [1]
Pregunta 1
Asking about the customer lifecycle, experience, role, what prior role was etc.
An HR screen, a meeting with the hiring manager, meeting with a member from the team, a meeting with another manager, and last meeting was a panel or mock meeting ABR/QBR
Preguntas de entrevista [1]
Pregunta 1
Tell me an example of how you managed to retain a client that was about to churn.
Envié una solicitud electrónica. Acudí a una entrevista en SurveyMonkey en may 2022
Entrevista
Interview process was quick and professional. All the members I spoke to were friendly and welcoming throughout the entire experience. They took the time to know you and understand your individual background and situation.
Preguntas de entrevista [1]
Pregunta 1
What motivates you?
How do you prioritize tasks?
How do you handle a difficult customer?
Give an example of a time you failed to meet a deadline.
El proceso duró 4 semanas. Acudí a una entrevista en SurveyMonkey
Entrevista
Unprofessional from start to finish.
The recruiter and hiring manager seemed to not like communicating with each other, leading to an uncertain and drawn-out process.
During the team interview panel, one of the CSMs was obviously disengaged and not paying attention to my answers. He seemed to have made up his mind before joining the Zoom.
