Typical STARS format. If you know STARS then you're good...the problem were the questions. Instead of asking me what will make me good at the position, my skill set, customer relations/account management skills, the interview asked questions about requests to break company policies, why I left previous positions, and what I didn't like about other companies. I'm all for situational questions but in the particular instance about breaking company policy, it just didn't apply to me. This is what the whole interview seemed to be heavily focused on. Also, the interviewer seemed to want me to talk about my previous companies and why I left. My answers apparently weren't sufficient. I had the feeling that the person was trying to direct me to speak poorly about them. They kept pushing issues to try to "peel the onion". I side stepped these questions. I left for my own reasons and wish not to speak ill of other companies. I felt there was a big disconnect in the role and the interview questions. I feel the position I applied and interviewed for weighted heavily on customer service and problem solving. Too bad that I could not give examples because the questions were not asked. The interviewer gave time at the end to answer questions but was not able to answer them fully because they had little to no experience with the role.

Met the minimum requirements, then I got a link to the four part assessment. Once I passed the assessment, almost right away I got an invite to a HireVue interview. Finally, I got to interview with real people.