First CFY will call you and you get a phone interview If you pass the phone interview (they give you a job description and the hours you must work, if both are to your liking, you will get your second in person group interview) - At the group interview you will first take a test on your knowledge of computers and internet ex. what does left and right click do, where is the search engine etc. They take you in a separate room to ask questions such as. Give an example where you had to speak to a parent about their child's behavior? They do a role play where you act as a CSR in a class room.