Envié una solicitud electrónica. El proceso duró 6 días. Acudí a una entrevista en NEXT (Ellesmere Port, England) en ene 2014
Entrevista
Applied online, received a 5 minute phone call a few days later where I was asked some basic questions. Passed this and therefore was invited to an interview - had to again answer some questions and then had to go out onto the shop floor. There was someone there supervising me (although she seemed to be talking to another worker mostly) and I was told to approach customers to ask if they needed help - I approached everyone that entered the store but was later told that I hadn't talked to enough people. I then had to help on the till - someone else was serving customers whilst I put their shopping into bags (I was later told that I did not make enough conversation with the customers as I was doing this).
Preguntas de entrevista [1]
Pregunta 1
Asked about myself, what I was passionate about and how I would provide great customer service.
Really Short and easy. only asked 4 questions and quick to provide feedback. Based on previous customer service experience and dealing with difficult customers. Experience working in retail and customer service
Envié una solicitud electrónica. El proceso duró 3 semanas. Acudí a una entrevista en NEXT (Havant, England) en abr 2026
Entrevista
very slow process, it took over 3 weeks for a response and I had to eventually contact them myself which led to me being ignored. The lady was really nice in my first stage of my interview but I have heard rumours that the company is not great to work for.
Typical customer service questions. Explain a time you helped someone, working as a team, working independently, tell me a little bit about yourself. What are kpis. What is good customer service