Referred by a friend but we didn't do the referral process correctly (the employee needs to refer you via the website...don't start the app process before doing this or it takes longer!) Submitted app/resume online. Got a call for a phone interview within a week. Talked to a recruiter for about a half hour, basic questions; she asked me to come down (from NC to FL) for a face-to-face (no Skype allowed, apparently.) Drove down, interviewed on a Friday afternoon. First was a skills assessment on a computer, alone in a room. Then I interviewed with two different supervisors, separately, and had a quick chat with a site manager. The questions were somewhat unusual (compared to the generic ones I expected) and each one called for a specific example. The first supervisor was very personable and casual; the second was very intimidating (later learned, this is just how she appears;) the manager was very nice. *** If you can get a laugh out of them, you're golden! *** The total interview process that day took about three hours. The next week, I heard from my friend that everything went well. Waited for a call....and waited...and waited... I think it took almost two weeks to get the official offer (via phone call.) Received the written offer via email and started the background check. (The background check is VERY detailed.)

The 1st interview was a phone interview with an Indian woman who sounded like she didn't want to be there and I could barely understand what she was asking me. There was multiple times I asked her to repeat herself 3-4 times and still couldn't understand her so just answered what I thought she was asking. What a disaster. I asked tough questions because I knew this was a micromanaged, typical call center torture job. she of course confirmed a high turnover. This is the 1st writing on the wall, wont be applying here anymore.