Pregunta de entrevista

Entrevista de Technical Support Representative


Shaw Communications

How would you handle a customer who called in and complained that a Technician was supposed to be at their house for 10am but never showed up?


Respuestas de entrevistas

2 respuestas


Said i'd Apologize, try to calm them down. Tell them i'd see if i can find out what the issue is.

Anónimo en


I will say sorry first, for the inconvenience Shaw had bring to him/her. Then I will ask for more details of the case. Promise the customer that I will trace the case for him/her and update him/her afterwards.

Anónimo en

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