Envié una solicitud electrónica. Acudí a una entrevista en HSBC (Cardiff, Gales) en mar 2018
Entrevista
First online tests which were easy. Then a telephone interview which lasts for about 15 minutes. They go through your details and application then ask you 2 questions. They do dig for more details, but it is honestly like talking to a robot. Their end is so scripted from the moment they say hello to the moment they say bye. So my advise would be prepare your questions in detail and if you have to, read them exactly how you prepared them. Just tell yourself your speaking to a brick wall because that’s what if feels like. I’ve had more difficult conversations on the phone with my Nan about my Sunday dinner
Preguntas de entrevista [2]
Pregunta 1
Give a time where you went above and beyond for someone and why did you do this
It was a learning experience. They gave a tour of the office and it then asked a few housekeeping questions then the main interview.Communication based scenario and skill based interview
El proceso duró 2 semanas. Acudí a una entrevista en HSBC en jul 2025
Entrevista
Started with some competency and motivational questions
There is a short skills assessment on how you would handle customer queries and taking notes based on infomation in a simulated call
Preguntas de entrevista [1]
Pregunta 1
Tell me about yourself
Why do you want to work in a call centre
Envié una solicitud electrónica. El proceso duró 4 semanas. Acudí a una entrevista en HSBC (Birmingham, Inglaterra) en may 2025
Entrevista
Firstly, an interviewer will describe the details, salary and expectations of the role to every interviewees.
Then you will do your one-one competency based interview questions. Questions are in this manner "Can you describe", "tell me about a time"
Preguntas de entrevista [1]
Pregunta 1
Tell me about a time you went far and beyond for a customer?
