Envié una solicitud electrónica. El proceso duró 3 semanas. Acudí a una entrevista en HSBC (Swansea, Gales)
Entrevista
Waste of time. After all the work you go through to get an interview. If you don't score over a certain amount on the role play phone section you don't even get through to the face to face part.
It's so difficult the interviewer even told me to re-apply as I would have a better chance doing it the second time round. You have to read so much information (13 pages) about all different things to do with accounts (travel insurance, mortgages, loans, advanced holders) and my feedback was that. I was just reading off the screen even though it's a script??? I was also told 'you don't need to know about the products or about HSBC' but you clearly do to pass the phone interview.
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Otras opiniones sobre las entrevistas para el puesto de Customer Service Advisor en HSBC
It was a learning experience. They gave a tour of the office and it then asked a few housekeeping questions then the main interview.Communication based scenario and skill based interview
El proceso duró 2 semanas. Acudí a una entrevista en HSBC en jul 2025
Entrevista
Started with some competency and motivational questions
There is a short skills assessment on how you would handle customer queries and taking notes based on infomation in a simulated call
Preguntas de entrevista [1]
Pregunta 1
Tell me about yourself
Why do you want to work in a call centre
Envié una solicitud electrónica. El proceso duró 4 semanas. Acudí a una entrevista en HSBC (Birmingham, Inglaterra) en may 2025
Entrevista
Firstly, an interviewer will describe the details, salary and expectations of the role to every interviewees.
Then you will do your one-one competency based interview questions. Questions are in this manner "Can you describe", "tell me about a time"
Preguntas de entrevista [1]
Pregunta 1
Tell me about a time you went far and beyond for a customer?
