Preguntas de entrevista para Travel Consultant en Flight Centre Travel Group | Glassdoor.es

Preguntas de entrevista para Travel Consultant en Flight Centre Travel Group

Entrevistas en Flight Centre Travel Group

339 Opiniones sobre entrevistas

Experiencia

Experiencia
53%
23%
24%

Entrevista conseguida

Entrevista conseguida
92%
6%
1%
1
0

Dificultad

3,1
Normal

Dificultad

Difícil
Normal
Fácil

Útil (41)  

Entrevista para Travel Consultant

Empleado anónimo en Brisbane, ND (Estados Unidos)
Oferta aceptada
Experiencia negativa
Entrevista difícil

Solicitud

Solicité el puesto a través de la recomendación de un empleado. El proceso duró 2 semanas. Acudí a una entrevista en Flight Centre Travel Group (Brisbane, ND (Estados Unidos)) en mayo de 2015.

Entrevista

Phone interview - be confident and clear you will be spending time on phone making bookings so important you come across well.
Main interview is 6 hours - looking at your knowledge of the industry and how you come across . Be yourself be honest enjoy it. It's mentally exhausting but if you want it enough this should not matter .

Preguntas de entrevista

  • Give an example of you giving excellent customer service and what was the outcome of this?   2 respuestas

Otras opiniones sobre la entrevista de Flight Centre Travel Group

  1. Útil (2)  

    Entrevista para Travel Consultant

    Candidato de entrevista anónimo en Chicago, IL (Estados Unidos)
    Sin oferta
    Experiencia negativa
    Entrevista normal

    Solicitud

    El proceso duró una semana. Acudí a una entrevista en Flight Centre Travel Group (Chicago, IL (Estados Unidos)).

    Entrevista

    Phone interview It takes about 15 mins. Deanna was my interviewer. if I passed the interview I would have to fly to NJ for training 6 days and they will cover everything.

    Unfortunately, I didn't get the offer but I m not surprised:) since I have read many reviewers about hiring purpose. I have all the aspects that they need such as I m a travel vlog, I knew 3 languages, 14 years award of Customer Service relationship but still don't past the interview 😂
    What a waste of time!

    Preguntas de entrevista

    • Why do u want to work with us?
      What did you do with you previous role?
      What did you do in the past few years after your previous job? have you done anything else?
      Have you done anything that relate with travel industry?   Respuesta Pregunta

  2. Útil (7)  

    Entrevista para Travel Consultant

    Candidato de entrevista anónimo
    Sin oferta
    Experiencia negativa
    Entrevista normal

    Solicitud

    Envié una solicitud electrónica. El proceso duró Más de 1 semana. Acudí a una entrevista en Flight Centre Travel Group.

    Entrevista

    I was surprised to get an email within an hour of sending in my online application, saying I was accepted for a phone interview. I was given a list of times and a date to choose from for the interview, however I contacted the recruiter to reschedule since they didn't suit and had my interview at that moment. It was questions mainly regarding what sales experience I had and whether I had any CRS experience. It lasted for a couple minutes and was then invited for the group assessment interview.

    I had to do an online test before the group assessment interview, it was absolutely tedious, with the first part all about your personality and work ethic. The second part was a timed maths and literacy test. It was quite difficult and confusing, so don't stress if you don't finish all the questions, none of the people I spoke to on the group assessment day finished it.

    The group assessment day started out quite positive. I was a bit hesitant at actually going since I had read so many negative experiences about the assessment and people's experiences working in store; so bad that I was tempted to just cancel and not go as it didn't seem worth it considering the hard work and stress people have seemed to go through, for such a low salary, which you find out in your phone interview. I decided to go anyway and make my own judgement. The day started off with a video about the company and then we had to partner up with someone and tell them about why you wanted to work for Flight Centre and your most memorable travel story. I really enjoyed the group I was with; some interesting people and all were quite friendly and outgoing.

    Sadly, that's where the positives ended. One of the recruiters then spoke about themselves from how they started with the company to how they got to where they are now. When someone asked whether they enjoyed working in store or in recruitment more, the recruiter clearly couldn't give any positive experiences working in store, saying they were still "getting over the scars of retail" and the fact that they love their food and wine, but "I never really started drinking so much until I started working for Flight Centre." I hardly think it's appropriate or professional to say such things to a group of people trying to gain a position within the company. It certainly put me off.

    Afterwards, you have to sit a geography and maths test, which I found quite easy. It mainly asks things such as the capital cities of about 10 countries (including Poland, Fiji, New Zealand, England, Indonesia) the national airlines for a list of countries (including USA, UK, Fiji, Japan, New Zealand, Germany), mark the capital cities of a few countries in Europe on a map and the benefits of a coach tour vs. independent travel. The maths part was mainly calculating airfares and percentages for child and infant fare prices and commissions.

    While you're doing the test, you get called in for your sales role play. You get given a sheet breaking down the sales process and you get time before hand to choose which country you want to sell and organise how you're going to sell it. You have four minutes to do your sales role play; I felt I done well, but could have done better. Afterwards, there's a lunch break while they figure out who was successful and when you come back, they call a list of names; these people get told to go to another room and those who didn't get called are told to leave.

    Really do your research before you apply and practice your sales role play before the day; I felt like that's all they take into a account, not the maths or geography test, to move to the next round. You have to also make sure you're really passionate about going for the job, it looks like you'll be in for a rough haul, from the reviews I've read, with lots of overtime (with no pay) and high pressure, all for a measly $30,000 base rate.

    Preguntas de entrevista

  3. Útil (1)  

    Entrevista para Travel Consultant

    Candidato de entrevista anónimo
    Sin oferta
    Experiencia negativa
    Entrevista normal

    Solicitud

    Envié una solicitud electrónica. El proceso duró 3 días. Acudí a una entrevista en Flight Centre Travel Group.

    Entrevista

    Applied via Indeed.ca. Sent to the website to fill out form and send in resume. Then next day a generic email was sent for you to schedule a time for phone interview. YOU are supposed to call them at that time and date. I called and it went to voicemail. No joke. They later called back. Ask you generic questions. Why would you like to work here? what do you know about flight centre? explain your past jobs. I didn't find her empathetic. Seemed a bit abrupt. Whatever will see what happens.

    Preguntas de entrevista

    • What are three things needed to make a sale to a client or something like that....   Respuesta Pregunta

  4. Útil (3)  

    Entrevista para Travel Consultant

    Candidato de entrevista anónimo
    Sin oferta
    Entrevista fácil

    Entrevista

    First I found their job openings on their official website then apply for a Travel Consultant post. Just filling in the online application, introducing who you are and your background, telling them why flight center and why you fit the role. One very interesting thing was they ask where you have traveled even though the job stating you don't necessary need travel experience to apply just need to be passionate about travel.

    Then I've got an email and invited me to select a specific time I want to conduct a phone interview with them. The phone interview was quick it last about 15 minutes (probably she's not interested with me), asking question exactly the same as the ones on the online application form such as tell us about your working history, what was your role in the job, why you left your job, where have you been traveled for the past 5 years, why you interested in FC and what you know about FC.

    The lady also explained a little bit about working at FC - the pay! It's basically a base salary plus commissions, then she gave an example of what average $$$ a travel consultants would make for their first year, it turns out a little bit more than I expect. Then she moved on asking whether you would commit to work for weekends, long hours and where you want to work.

    The lady said I would get email for the next interview if I fit for their requirements.

    Preguntas de entrevista

    • No rocket science questions at all! The most difficult one was 'where have you been for the past 5 years', it was difficult because 1. I've been so many places, 2.I already typed it all out on the application form. Don't understand why they're asking.   Respuesta Pregunta

  5.  

    Entrevista para Travel Consultant

    Candidato de entrevista anónimo en Londres, Inglaterra (Reino Unido)
    Sin oferta
    Experiencia positiva
    Entrevista normal

    Solicitud

    Envié una solicitud electrónica. El proceso duró 5 días. Acudí a una entrevista en Flight Centre Travel Group (Londres, Inglaterra (Reino Unido)) en marzo de 2014.

    Entrevista

    Applied online. No response within 48hrs which their website states so I emailed recruitment department and it turns out I had a phone interview but they had not emailed me this information. They then sent me an email to choose a time for the phone interview.

    Preguntas de entrevista

    • the questions were pretty average - my sales experience, where I had traveled, what I know about Flight Centre and why I chose Flight Centre over other travel agencies.
      I did not have any experience of selling on commission so I struggled to persuade them I could do this and she very interested in this answer. Be confident with your answer on this one.   Respuesta Pregunta

  6. Útil (3)  

    Entrevista para Travel Consultant

    Candidato de entrevista anónimo en Brisbane (Australia)
    Sin oferta
    Experiencia negativa

    Solicitud

    Envié una solicitud electrónica. El proceso duró 2 días. Acudí a una entrevista en Flight Centre Travel Group (Brisbane (Australia)).

    Entrevista

    IS IT TRUE THAT FLIGHT CENTRE DOESN'T HIRE PEOPLE WITH A WORKING HOLIDAY VISA??

    I'm really disappointed because I received an answer on my online application after one day were the Hr Dep. said they were really impressed by my resume, so they invited me for a phone interview which I choosed to do 1 day after. During my application I've said that I had a Working Holiday Visa, and it's also written on the top of My Resume.
    So I waited and prepared my self the all afternoon for the phone interview. Then I got a call from the HR manager and he told me: "so we were really impressed because your resume is Fantastic. But I just wanted to ask you something before: Do you hold a Working Holiday Visa?And I said: yes, I do and it was also written on my resume". And he said: "Oh I'm sorry but unfortunately we don't hire people with a WHV because the contract is for 1 year with us. If the visa conditions change, please let us know". I told him I was really disappointed because one Flight Centre employee told me they had WHV holders working for F.C.
    So I asked him: so can you suggest me how can I change my VISA conditions? and He said: "sorry, I don't know much about these things...maybe you could request a Defacto-Partner Visa!"
    (And I thought in my mind: "oh really?? so, Would you also find me an Australian Partner???").
    I'm so disappointed!!
    But after reading so many negative reviews about the stressful interview process and the working Conditions, maybe It wasn't really worth it!

    FLIGHT CENTRE SHOULD MENTION ON THE ADV THAT THEY DON'T WANT PEOPLE WITH THE WORKING HOLIDAY VISA!!!!

    Preguntas de entrevista


  7. Útil (3)  

    Entrevista para Travel Consultant

    Candidato de entrevista anónimo
    Sin oferta
    Experiencia negativa
    Entrevista difícil

    Solicitud

    Envié una solicitud electrónica. El proceso duró 2 semanas. Acudí a una entrevista en Flight Centre Travel Group en septiembre de 2013.

    Entrevista

    -Applied online.

    -Received initial telephone call the next day.

    -Asked to complete the online psychometric testing. This included questions on your work technique, methodology, and sales personality. Some questions are trying to establish if you are a leader, or if you are more of a follower. It depends how you interpret the question. Next up included a difficult timed maths test, and literacy test. Nothing to worry about as I didnt complete all the questions.

    -Then I had a 30 minute phone interview which included questions on my sales experience. There were 5 leading questions where you had to provide answers based on experience in the past two years.

    - Once completed I was given a time for a meet and greet, the following week.

    -The meet and greet included a one on one with the store manager, quite relaxed.

    -Then I was given a one hour test on geography, and maths, based on examples you might have in the workplace.

    Preguntas de entrevista

    • Explain a time when you have had to persevere in order to achieve a sale   Respuesta Pregunta
  8. Útil (4)  

    Entrevista para Travel Consultant

    Empleado anónimo
    Oferta aceptada
    Experiencia neutra
    Entrevista normal

    Solicitud

    Envié una solicitud electrónica. El proceso duró Más de 4 semanas. Acudí a una entrevista en Flight Centre Travel Group.

    Entrevista

    The whole hiring process was extremely long and drawn out and for the salary and position I applied for this seemed a bit unnecessary. I've been through interview processes with similar stages for graduate schemes that pay a lot more money. Anyway, the first stage is an online application. I then got an email the next day asking me to pick a time for a telephone interview. The telephone interview was very short (about 5 minutes) and was about my sales experience. I was then invited by email to complete online tests. These were personality questions, verbal reasoning questions, and some simple sums where you could use a calculator. After this I was invited to an assessment day. There were around 20 of us there and we were shown some videos and presentation about the company and had a Q&A session with an area manager. After this we were paired up and had ten minutes to talk to each other after which we had to present back to the group why our partner should be hired. The second task was a role play where in groups we had to come up with a holiday suggestion for a couple. Then we had to do an hour long written test consisting of maths questions, geography/travel questions. In the afternoon half of the group were told they would not be staying and the other half had a competency based interview in groups. Overall I wouldn't say that the interview stages were particularly difficult, just that it required a lot of time and effort, lasting for about a month in duration.

    Preguntas de entrevista


  9.  

    Entrevista para Travel Consultant

    Candidato de entrevista anónimo en Toronto, ON (Canadá)
    Sin oferta
    Experiencia negativa
    Entrevista difícil

    Solicitud

    Envié una solicitud electrónica. El proceso duró 3 semanas. Acudí a una entrevista en Flight Centre Travel Group (Toronto, ON (Canadá)) en septiembre de 2013.

    Entrevista

    I applied through monster.ca. Within a few days, received an email asking me to chose a time for a phone interview in a weeks time. Phone interview was simple - questions like "What do you know about Flight Centre", "Why do you want to work here" etc. After that, I was told I would hear back the following week. About 2 weeks I finally heard back and they wanted to see me for a group assessment. Before that, you need to do an online test...it takes ages and you're answering the same questions over and over. It's one of those personality type quizzes where they can understand how you work in a team, if you're a leader etc. There is also a maths and comprehension component which is timed. Don't worry if you don't get through even half of the questions in those bits.
    The group assessment is AWFUL. They get up and do the sales pitch on the company...and then show a hype real which just involves a bunch of people getting drunk in Paris and acting like twats. Then they make you sell the person sitting next to you...easy. Then a group activity. Everybody is trying to jostle for leadership position, and everyone is talking at once so they look like they're contributing whilst the recruiters essentially buzz around like flies taking notes on their clipboards.
    Then they make you role play individually with the recruiters and area managers...they make you do a sales scenario where the person has zero idea where they want to go or what they want to do (so realistic) and a customer service scenario.
    At the end, there is a written test - just basic geography and computer literacy questions.
    After everybody finishes, they say 'hey, we finished early' (was supposed to finish at 2.30pm)...as everybody is packing up to go they read a couple of names (mine included) and said they needed us to stick back to ask a few questions about the online questionnaire we had done.
    Of course, this is just a guise, and they've obviously sent the other people away because they're not interested in hiring them. I know this, because they then went on to ask everyone behavioural questions...so intimidating...in a boardroom...the group of recruiters + area managers on one side of the table, and the 6 "surviving" candidates on the other. Like...do you people get off on this power play or something? They asked a behavioural interview question to each of us so it was hard to stay focussed on your own stuff having to hear everybody elses answers. They then asked availability questions like when can you start, what area can you work in, any vacations booked in etc. And then...we'll contact you next Tuesday (heard back on Thursday).
    This was honestly the WORST interview process ever. It was ridiculously lengthy and drawn out, especially considering how low the pay is. A simple face to face interview asking the right questions (not ALL questions possible) should be enough to find the right candidates.
    I didn't end up getting an offer in any event...I'm not sure if it's because I messed up the behavioural interview question or if they could just tell that I wasn't into what they were selling by the time the interview was up.
    I've rated the interview difficult, not necessarily because the questions or activities were hard, but just because of the sheer number of hoops they make you jump through for a mere $27K salary.

    Preguntas de entrevista

    • Explain a time when you have had to be persuasive to get what you wanted at work. How did you go about it and what was the result?   Respuesta Pregunta

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