I was interviewed and hired over the phone, asked some basic questions and had the position explained to me. They asked if I had Microsoft Word experience and customer service experience. Also if I had ever handled issues with packages being held by customs.

Two interviews. One with HR person and then with hiring manager. Final interview with manager, she didn't even have the camera on because it was "broken". That set up a weird dynamic talking to an empty scree. After every question and answer, she did not respond at all, just went onto the next question. They use AI a lot through the process.