Envié una solicitud electrónica. Acudí a una entrevista en Comcast
Entrevista
Interview was fairly simple. Questions were basically regarding prior work history and examples of prior situations. Interview was done in person with 1 manager initially and took approximately 30 minutes from beginning to end. There were several candidates being interviewed the same day with me.
Preguntas de entrevista [1]
Pregunta 1
Tell me about a time that was difficult and you had to go outside of your scope of duties.
Solicité el puesto a través de una agencia de empleo. El proceso duró 2 días. Acudí a una entrevista en Comcast en abr 2011
Entrevista
I applied for the position online and a recruiter from a staffing agency called me. I had a quick phone interview and was sent an email with a link to complete a personality and customer service simulation test. I received a phone call back stating I passed and that I would be scheduled to go to a group interview. The group interview was not really an interview but an opportunity for them to tell you about the position. After that I had a 1on1 interview with one of the supervisors, and I wasasked situational questions, like how I would handle an irate customer, etc. etc. After that interview, I was told to wait in the lobby. The HR guy came out and offered me the position pending a drug test and background check.
First there was a phone interview with basic questions about simple technology things. Then, the on-site process was multiple sessions with different people, one right after the other. It was all very generic as they hire anyone who is not a felon.
Envié una solicitud electrónica. El proceso duró 2 semanas. Acudí a una entrevista en Comcast (Tacoma, WA)
Entrevista
First thing you do when you walk in is sign in (name & appt. time) then you'll sit and wait for the remaining people, approx. group of 8-10. Get there early so that you can get a seat, the are limited.
You'll all walk to a room where with about 8 recruiters; someone presents the job and all the perks that come along with it. Once the person is done with the presentation the recruiters began calling the name of the person they are interviewing and if there are not enough recruiters you'll have to sit and wait.
Once your done with the initial interview you will talk to another person who asks a two part question that I feel will make or break the decision to hire you or not and that is "Have you ever worked in a position that was based on sales? Was it commission based? They are not looking to TEACH you how to SALE their product and services so if you have not worked in a position in which one of your main responsibilities was to sale they most likely wont hire you, unless you can speak to them in a way that convinces them that you'll succeed.
Preguntas de entrevista [1]
Pregunta 1
Name a time you had to deal with a difficult customer? What did you do to resolve the issue and how did the customer feel at the end of the call?
