Envié una solicitud electrónica. El proceso duró 2 semanas. Acudí a una entrevista en Comcast (Tinley Park, IL) en ene 2012
Entrevista
I applied online for the position and was contacted by a recruiter who scheduled a phone interview for the following day. After the phone interview, I was invited to what I though would be an interview but was a Group Information Session that lasted 2 hours. It was a thorough explanation of the company and the position. You would think after being there so long you would interview on the spot! Anyway, after the presentation you had to leave your resume where you were sitting and they said we would be contacted within 1-2 weeks for a face-to-face interview. I went on my interview a week later and while waiting in the lobby, employees were talking loudly on their phones and seemed to be horsing around! I took it as a sign that I could shine with my professionalism in the interview. Not the case....After interviewing with the New Hire manager going through a series of customer service scenarios and questions about my background, I was handed a letter stating they appreciated my time and i will be contacted in regards to a decision. At that point I knew I wasn't getting the position...mainly because during the interview he kept referring to my "lack of call center experience' even thoiugh I had a years experience in that position AND the job posting said it required 0-6 months worth of exp....Hope this was a little bit helpful! GOOD LUCK!!
Envié una solicitud electrónica. Acudí a una entrevista en Comcast
Entrevista
Interview was fairly simple. Questions were basically regarding prior work history and examples of prior situations. Interview was done in person with 1 manager initially and took approximately 30 minutes from beginning to end. There were several candidates being interviewed the same day with me.
Preguntas de entrevista [1]
Pregunta 1
Tell me about a time that was difficult and you had to go outside of your scope of duties.
First there was a phone interview with basic questions about simple technology things. Then, the on-site process was multiple sessions with different people, one right after the other. It was all very generic as they hire anyone who is not a felon.
Envié una solicitud electrónica. El proceso duró 2 semanas. Acudí a una entrevista en Comcast (Tacoma, WA)
Entrevista
First thing you do when you walk in is sign in (name & appt. time) then you'll sit and wait for the remaining people, approx. group of 8-10. Get there early so that you can get a seat, the are limited.
You'll all walk to a room where with about 8 recruiters; someone presents the job and all the perks that come along with it. Once the person is done with the presentation the recruiters began calling the name of the person they are interviewing and if there are not enough recruiters you'll have to sit and wait.
Once your done with the initial interview you will talk to another person who asks a two part question that I feel will make or break the decision to hire you or not and that is "Have you ever worked in a position that was based on sales? Was it commission based? They are not looking to TEACH you how to SALE their product and services so if you have not worked in a position in which one of your main responsibilities was to sale they most likely wont hire you, unless you can speak to them in a way that convinces them that you'll succeed.
Preguntas de entrevista [1]
Pregunta 1
Name a time you had to deal with a difficult customer? What did you do to resolve the issue and how did the customer feel at the end of the call?
