Phone interview first with rep from CarMax. If they liked your answers they will send you a simulation interview on how you react to daily situations. Once the results of this are in they will call you back and set up a meeting to go into the store. Upon arrival at store I was not greeted , the store did not open for another hour. There were trucks in the lot with no tags and flat tires just sitting there. There were at least 4 others vehicles in this same condition scattered throughout not even parked eventually in the spaces. I wondered if I was in the mechanic portion of lot? I had to navigate through the back lot and find my way into the store. Once I entered I had to find someone to ask for help. I was asked to have a seat and wait. I witnessed other associates watch people walk up to the entrance only to be ignored. I eventually was escorted to the back office where I was asked a series of questions involving the Star method. After that they gave me a packet to look at for 15 minutes and would get me when that time was up. I reviewed my notes and went back to the office. They then did a role play going back and forth. They informed me there was no right or wrong answer just wanted to see how I would address. I felt as though I nailed this process. One interviewer actually dismissed himself before we finished. End result was I did not get the position and this is why I believe I did not. I think I was only there to check a box. Meaning they already had someone in mind for the position but In order to offer that spot they had to interview qualified candidates for the role. I was simply a pawn. I have no doubt if the CEO were to go undercover and interview that day he would also be turned down for the position as well.