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VSP Vision

Behavioral Questions working with customers and how you handle situations.

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You need to show them that you are listening. Repeat the key points of what was said. Most of the time the patient will realize you are listening and care about the problem and the behavior changes.

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If the customer is upset about his glasses, listen to them, ask them questions, let them know you care and want to help. Most of the time they calm down and be happy.

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