I was contacted by the recruiter and was asked standard fair structured interview behavioral questions regarding previous customer service interactions. I was then told to go take a test online, and they let me know that I passed immediately. I was scheduled for an in-person interview three weeks later. I took that time to prepare like crazy. Glassdoor is an excellent resource to use when attempting the grueling Allstate interview process; it is indeed necessary to absorb all of the interview material here to help with the hiring process for candidates. The interview was a good cop/bad cop, stress interview. The first interview was pleasant, and I got along with the interviewer very well. The second interview had the interviewer acting like a demanding customer who was kind of slow to understand what I was saying, and he would at times put words in my mouth, which I had to correct. I could not take notes concerning his questions during the interview, and they were pretty involved. It was the toughest interview of my professional life, and when I was escorted back to the entrance of the office, I thought that there was no way I was going to get a job offer, yet lo and behold, two weeks later I was offered the position. I happily accepted it.

First they surprise you with a competency test on the computer. Then interview if you pass the test you get brought in for the interview. People were really friendly and nice. Interview was conversational.