Job Description

Agilent encourages and supports discoveries that advance the quality of life. We provide life science, diagnostic, and applied market laboratories worldwide with instruments, services, consumables, applications, and expertise. Agilent enables customers to gain the answers and insights they seek - so they can do what they do best: improve the world around us. Want more information on Agilent? Check out www.agilent.com!

As our new Customer Service Representative, you will be part of a multicultural team who works closely with Sales representatives, from quotation creation until order booking/invoicing and follow up in SAP.

Your key responsibilities will be:

• Processing formal quotes in the public tender process and orders, where accuracy and responsiveness are critical.
• Interfacing with sales and customers to provide accurate information, solve problems, and serve in a variety of post-sales functions.
• Serving as a liaison between customers and appropriate internal organizations such as sales, logistic, installation planning, collections to resolve customer inquiries.
• Managing and coordinating the end-to-end customer experience by applying broad knowledge of customer situations, company processes and compliance requirements.
• Identifying and communicating process improvement opportunities to management.
• Performing routine administrative customer service duties using prescribed procedures

Qualifications

• Excellent written and verbal communication in English and Native Italian.
• Time management, multitasking, and effective prioritization in a fast-paced environment.
• Demonstrated customer service focus
• Strong computer and systems skills, including accurate data entry.
• Ability to work cohesively with diverse teams and communicate.
• Strong problem-solving skills.
• Employing a proactive approach, a curiosity to learn, and the ability to take initiative and ownership.
• MS Office experience with emphasis on Excel. SAP/CRM experience preferred.

Other than great training opportunity, Agilent offers:

• A role among passionate colleagues, in a growth orientated and inclusive environment. You will discover a caring and fast paced environment, built on integrity, sharing and trust!
• Career development opportunities in an international company
• Competitive compensation and benefits package
• Permanent contract in a fast-growing global company
• Company pension scheme
• Private health care

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Travel Required

No

Schedule

Schedule:Full time

Shift

Day

Duration

No End Date

Job Function

Customer Service