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You get what You are entitled for by law and nothing else.
vacation allowance in line with the rest of the industry - legal minimum
Well, the TLs try to impose rules that they themselves do not adhere to, bank holidays have to be requested otherwise you are expected to work this is not made cear initially.
OK, but be careful to track your extra hours as HR is not really competent
Computacenter refuses all sick leaves from the private medical company they are working with for their employees. In case of a sickness which requires +1 day off, employees have to go to public system to get a sick leave after they went to the private medical company, which makes no sense.